Services > Support

Transmax offers technical support for STREAMS and transport related equipment with approval for connection to STREAMS systems. Support is provided contractually, by time and material useage or by a combination of both.

Support staff are contactable by telephone, facsimile or e-mail during work hours or by telephone after hours. A member of the support team is available at all times. Assistance is provided in the following areas:

STREAMS software support.
Operational help, configuration and problem resolution for system, third-party and STREAMS software running on servers and field computers, and STREAMS software running on workstations.

STREAMS server and field computer support.
Configuration and problem resolution for STREAMS server and field computer hardware.

STREAMS-certified transport field equipment support.
Configuration and problem resolution for field equipment such as Dynamic Message Signs, Vehicle Detectors and Intersection Controllers that have been certified to operate with the STREAMS system.

STREAMS system installation and commissioning.
Installation, configuration and commissioning of STREAMS system hardware and software. Configuration of field equipment communications equipment.