By providing a 24/7 service desk, Transmax can minimise the impact of system downtime on transport networks. We maximise resolution on first contact by having first, second and third-level skill sets within our support team, reducing the need to escalate requests and ultimately improving timeliness.
Our service and operations centre provides:
- A single point of contact for help desk issues
- 24/7 availability so that we are available when you need us
- Real-time monitoring and reporting to enable prompt diagnosis of faults
- Key performance indicator report generation to assist you in managing your suppliers
- Device fault management
- Datacentre computing platform design and implementation
- Data communications network design, review, monitoring, and security audits
- Business continuity planning and design to ensure your customers are kept moving
- Preventative maintenance, troubleshooting and reports.