Service and Operations Centre

Transmax works with you to maintain and improve the operational performance and efficiency of your transport networks through our range of specialist Information Technology Library (ITIL)-based support service.

 

By providing a 24/7 service desk, Transmax can minimise the impact of system downtime on transport networks. We maximise resolution on first contact by having first, second and third-level skill sets within our support team, reducing the need to escalate requests and ultimately improving timelines.

Our service and operations centre provides:

  • A single point of contact for help desk issues
  • 24/7 availability so that we are available when you need us
  • Real-time monitoring and reporting to enable prompt diagnosis of faults
  • Key performance indicator report generation to assist you in managing your suppliers
  • Device fault management
  • Datacentre computing platform design and implementation
  • Data communications network design, review, monitoring, and security audits
  • Business continuity planning and design to ensure your customers are kept moving
  • Preventative maintenance, troubleshooting and reports.